Refund policy

Customers have a 14-day right of exchange and return. The right of return applies only to unused, saleable products in their original packaging.

When exchanging a product, Suomipesis Oy covers the shipping costs in both directions. Returns are also free of charge for the customer. However, in the case of a return, we refund only the price of the product; the original shipping cost is not refunded.

All returns and complaints must be reported in advance within 14 days of delivery, either by phone at +358 41 505 1896 (Timo Laine) or by email at suomipesis@suomipesis.fi.
We do not accept returns reported or sent later than 14 days after delivery.